Refund Policy

Ardelia Exam Mastery Inc.  ·  Effective: April 6, 2026

1. General Policy

All sales of Ardelia Exam Mastery platform access are final. Ardelia does not offer refunds on digital access purchases except in the limited circumstances described in Section 2 below.

By completing a purchase on ardeliaexam.co, you acknowledge that you have read and agreed to this Refund Policy and that you understand that access is granted immediately upon payment.

2. Eligible Refund Circumstances

Ardelia will issue a full refund in the following limited circumstances:

Technical failure preventing access:

If you are unable to access the platform due to a verified technical error on Ardelia's side — not your device, browser, or internet connection — and Ardelia is unable to resolve the issue within five (5) business days of a support request, you may request a full refund. A support request must be submitted to hello@ardeliaexam.co within forty-eight (48) hours of your purchase.

Duplicate purchase:

If you were charged more than once for the same product in the same transaction, Ardelia will refund the duplicate charge. Contact hello@ardeliaexam.co with your purchase details within seven (7) days.

Unauthorized transaction:

If you believe your payment method was used without your authorization, contact hello@ardeliaexam.co immediately and we will work with Stripe to investigate. You should also contact your card issuer directly.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• You changed your mind after purchase
• You did not use the platform, or did not use it as much as expected
• You failed your exam and are requesting a refund rather than using the Pass-Ready Guarantee
• Your access period has expired
• You purchased the wrong product (contact us and we will work with you on a case-by-case basis)
• More than fourteen (14) days have passed since your purchase date

If you are unsatisfied with the platform, Ardelia encourages you to contact hello@ardeliaexam.co before your access expires. We cannot guarantee a resolution but we will make a reasonable effort to help.

4. Pass-Ready Guarantee vs. Refund

The Pass-Ready Guarantee provides an access extension matching your original purchased plan if you do not pass your exam after completing the required activity. The Guarantee is not a refund. These are two separate policies and two separate remedies. You may be eligible for one, both, or neither depending on your circumstances.

5. How to Request a Refund

To request a refund under Section 2:

1. Email hello@ardeliaexam.co with the subject line "Refund Request"
2. Include your full name, the email address on your account, your purchase date, and the reason for your request
3. Attach any supporting documentation (e.g., screenshot of duplicate charge, description of technical issue)

Ardelia will respond within three (3) business days. If your refund is approved, it will be processed via the original payment method through Stripe. Depending on your card issuer, it may take five (5) to ten (10) business days to appear on your statement.

6. Chargebacks

If you initiate a chargeback or payment dispute with your card issuer without first contacting Ardelia, we reserve the right to suspend or terminate your account pending resolution of the dispute. We encourage you to contact us first — most issues can be resolved quickly without a formal dispute.

7. Changes to This Policy

Ardelia reserves the right to update this Refund Policy at any time. Changes will be posted at ardeliaexam.co and will apply to purchases made after the updated effective date. The policy in effect at the time of your purchase governs your purchase.

8. Contact

Refund requests and billing questions: hello@ardeliaexam.co